SALE IN SHOP
Valérie MUDRY or one of her colleagues will welcome you to the store, either to drink coffee, tea or some sweets on site, or to advise you on your purchases of goods, high-end household appliances, or to define with you your wedding list.
Our sales prices are displayed including taxes, in Swiss francs CHF.
However, you can also pay us in euros €.
LA BOUTIQUE DU GOUT GUARANTEE
The items offered on the “Table Arts” page often benefit from a guarantee, which applies from the invoice date.
In the event of a problem, contact us quickly to find a quick and satisfactory solution.
General Terms and Conditions of Sale
GENERAL
These general conditions of sale apply to any purchase of products or services made on the La Boutique du Goût website, www.boutiquedugout.com, via the Site. The masculine form “client” used below naturally refers to both clients and clients. The specific conditions for the purchase of certain products or services are defined below. Online product and service offers are only valid as long as they are visible on the Site and while stocks last. The images appear on the Site for illustration purposes only and are not part of the contractual conditions. The information appearing in the catalogs and explanatory notes is given for information purposes only and does not constitute contractual documents.
La Boutique du Goût declines all responsibility for possible errors or omissions linked to the drawings, images or diagrams, or appearing in said catalogs or notices.
PRICE
The prices indicated on the Site are expressed in Swiss francs exclusively. They are inclusive of all taxes (VAT) and include the advance recycling tax (TAR). However, they do not include participation in processing and shipping costs which will be invoiced separately. All orders are payable exclusively in Swiss francs. La Boutique du Goût reserves the right to modify its prices at any time but the prices invoiced to the customer for the products delivered are those in force on the date of the order and which appear on the order confirmation.
CONCLUSION OF THE CONTRACT
The products and prices published in the online store constitute an offer. This is, however, always subject to the (resolvable) condition that delivery is possible or that the price indicated (by the manufacturer or by La Boutique du Goût) is error-free.
The contract is concluded as soon as the customer places their order at La Boutique du Goût. Receipt of the order is confirmed to the customer by an automatically generated email sent to the address provided by the customer. The automatically generated order confirmation email does not constitute a guarantee of availability or delivery. It only indicates to the customer that La Boutique du Goût has received their order and that the contract is concluded, provided that delivery is possible.
ORDER
An order only becomes final after its acceptance by La Boutique du Goût. Sending the order by the customer implies acceptance of these general conditions of sale in their entirety, to the exclusion of all other terms or conditions. La Boutique du Goût reserves the right to refuse a customer’s order.
Delivery
We deliver the goods within 1 to 3 days (in Switzerland only) to the address indicated when ordering, depending on the shipping chosen (economy or priority). Shipping costs are the responsibility of the customer. Delivery is free for collection directly from La Boutique du Goût.
Find your favorite products, select them and the quantity, then validate to add the item to your basket. This is where you can then choose your delivery options.
We can only guarantee delivery within 1 to 5 days on working days, and on Swiss territory.
As a general rule, our items are in stock. Items that are not in stock are delivered, depending on their availability, within a timeframe confirmed by email. If an item is still undeliverable after 60 days, the order will be automatically canceled and the customer will be informed by e-mail.
The items ordered are shipped by post in Switzerland or by different service providers depending on the country of shipment and the nature of the goods. Delivery times indicated by La Boutique du Goût are without guarantee. La Boutique du Goût and its partners make every effort to respect them. A deadline not respected under no circumstances entitles you to cancellation of the order, financial compensation or compensation.
PAYMENT
The price invoiced is the price indicated on the order confirmation sent to the customer. Unless otherwise stipulated, all products are payable using the following credit cards: EuroCard and MasterCard
EXCHANGES, RETURNS, WARRANTY CASES AND COMPLAINTS
The customer will send complaints for defective goods and returns directly to La Boutique du Goût, and will settle the details of the procedure with them. The existence of such disputes does not relieve the customer of his obligation to pay the invoice or the total value of the dispute.
In the event of returns of purchased goods, reimbursement is made to the bank or postal account indicated by the customer and made out in his name, provided that the customer has paid the entire initial invoice.
Returns are only possible on non-food products.
It is the customer’s responsibility to check the goods immediately upon delivery and to make all reservations and complaints regarding possible defects or non-conformities. Generally speaking, items returned incomplete, damaged or soiled by the customer are not taken back. In the case of returning goods, shipping costs are the responsibility of the customer.
Return conditions
Subject to the return conditions and limitations specific to certain products and categories mentioned above and below, the merchandise must be returned in its original packaging, unused, clean, complete and undamaged. Items damaged or soiled by the customer are not returned.
It is the customer’s responsibility to check the goods upon receipt and to communicate any possible defects or differences from their order. The legal provisions governing complaints (art. 201 CO) apply.
Returns are possible within 30 calendar days of receipt or collection from a department store. If the customer is unable to provide confirmation of receipt, the 30-day period is counted from the date the order was sent.
Only items in their original packaging, unused, clean, complete and undamaged, accompanied by the label or proof of purchase, are returned.
In the case of returning the goods, the shipping costs are the responsibility of the customer, who also bears the shipping risk. The merchandise can be returned by post or returned to the store free of charge.
When returning the goods to the store, the goods must be brought accompanied by the delivery note or order confirmation. Refunds can only be made by the same payment method as the original payment. Therefore, no cash reimbursement takes place on site.
After receipt of the goods, La Boutique du Goût checks that they are in good condition and, if necessary, decides on a refund. As soon as our store has received and checked your return, the refund will be credited to the same payment method used to pay for your order.
If payment is made in part with a gift card, the amount refunded in the event of a return or exchange is credited to a gift card. Only the value of the merchandise is refunded. Any shipping costs are not refunded.
Special conditions for returning food items
Food items cannot be returned or exchanged.
Exclusion of the right of return
Food items cannot be returned or exchanged.
In addition, La Boutique du Goût gift vouchers, special orders, special services (personalization, items outside the regular store assortment) cannot be returned or exchanged.
Exchange
After receipt of the ordered items, the merchandise can only be exchanged in La Boutique du Goût. An exchange by post is not possible. Items that are not used, clean, in perfect condition and in their original packaging can be exchanged (excluding food items). The exchange is made in the store, at the checkout. The items must be accompanied by the delivery note or order confirmation. A price difference will be settled directly in cash.
In the event of delivery of defective merchandise, the procedure is the same as that for returns. The customer must inform La Boutique du Goût. Warranty cases are handled in the store, at checkout. The delivery note and original packaging must be presented.
GUARANTEE
Warranty cases are handled at the store, at checkout. The delivery note and the goods in their original packaging must be presented.
The invoice containing the serial number of the product serves as a guarantee certificate.
Warranty exchange or warranty repairs do not result in any extension of the original warranty period.
APPLICABLE LAW / DISPUTES
This contract is subject to Swiss law.
Personal information
Personal information is data concerning the personal or material situation of an identified or identifiable natural person. This includes, for example, your name, your telephone number, your address, as well as all the information you provide to us when registering and creating your customer account.
Capture, processing and use of your personal information
We capture, store and process your data to be able to carry out your order and ensure any warranty services, for our services, for technical management as well as for our own marketing operations. Your personal information is only passed on to third parties if this is necessary for the execution of the contract or billing, or if you have previously authorized this. As part of the execution of the order, the service providers commissioned by us receive, for example, the data necessary for the order and its execution. Our service providers are only entitled to use the data transmitted in this way to carry out the task entrusted to them. Any other use of the information is strictly prohibited.
To fulfill your order, we need your exact name, address and payment details. We also need your email address so that we can acknowledge receipt of your order and communicate with you. We also use it for your identification. In addition, you will receive confirmation of your order and its shipment to your email address.
We delete your personal information – provided that its deletion does not conflict with legal retention obligations – when you have exercised your right to its deletion, when the information is no longer necessary for the purposes pursued by its recording, or when its registration contravenes other legal provisions.
All personal data collected via the La Boutique du Goût website may be grouped with data about the same person obtained by La Boutique du Goût in another context (e.g. when sending a newsletter participation in a competition or online purchases). In addition, La Boutique du Goût reserves the right to supplement the data collected through professional address list sellers, with additional information (household size, home ownership, age, income category, etc.) and use them for marketing purposes.
Newsletter
To send you our newsletter, we use the so-called opt-in process (opt-in option), i.e. we only send you a newsletter by e-mail if you have previously and expressly confirmed that we must activate our newsletter service for you.
If you no longer wish to receive newsletters from us, you have the option to cancel this service at any time. You will find a link in each newsletter allowing you to unsubscribe. You can also subsequently ask our service center to reactivate the sending of the newsletter.
Personalized advertising
The information you provide helps us improve your shopping experience by providing you with friendly, personalized service. To do this, we use the information you provide to us as well as the data that is automatically generated by our system in order to design personalized advertising targeted to your interests through, for example, newsletters or advertisements. recommending certain products. We rely on available data such as receipt and reading receipts for e-mails, information relating to your computer, your Internet access, the operating system and the platform, the history of your orders, the history of the services you have requested, the date and time you visited our site, as well as the products you viewed.
We use this information exclusively… Our goal is to design more useful and interesting advertising for you. This is why the evaluation and analysis of the data we collect about you helps us not to send you random advertising. . To do this, we also check which of the advertising emails we send you have opened, in order to avoid sending you unnecessary emails.
You are considered to have accepted that La Boutique du Goût uses the information you have communicated and the other data recorded in your customer account, as well as usage data, so that we can send you personalized advertising and/or you present special offers and services.
If you do not wish to receive personalized advertising, you can refuse it. To do this, simply inform our Customer Service by e-mail, telephone or post.
Market research and opinion polls
Furthermore, we use your personal data to carry out market research and opinion polls. It goes without saying that we only use them anonymously, for statistical purposes and for the exclusive use of La Boutique du Goût. Your responses to surveys are neither published nor transmitted to third parties. We do not simultaneously store your survey responses and your email address or other personal information.
Cookies
La Boutique du Goût uses so-called “cookies”. These are small text files locally saved on the Internet user’s computer and which allow them to be recognized the next time they visit our website. Cookies are used to analyze Internet user behavior and are evaluated to improve our offer and its content according to the specific needs and expectations of the customer. Most of the cookies we use are deleted from your hard drive at the end of the browser session. Other cookies remain on your computer and allow us to recognize you the next time you visit. You can block the saving of cookies in the “Tools” (Explorer) or “Preferences” (Safari) menu of your browser.
Google Analytics
Our website uses Google Analytics, a web analytics service offered by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files stored locally on your computer that enable analysis of how you use the site. The information from cookies and regarding the use of this site (including your IP address) is transmitted to a Google server based in the United States, where it is stored. Google uses this information to analyze how you use our website, to compile reports on website activities for website operators and to provide other services relating to website and internet usage.
Google may also transmit this information to third parties, provided that such transmission is required by law or if third parties process the data on behalf of Google. Under no circumstances will Google link your IP address with other Google data. You can prevent the installation of cookies by configuring the corresponding setting in your browser; However, we would like to point out that in this case not all functions of this website may be able to be used in full.
By using this website, you agree to the processing of data collected about you by Google in the manner described above and for the stated purpose.
Google Ads
This website uses Google Remarketing, a Google service for serving ads across the Internet. For this purpose, information concerning your browsing habits during your visits to our site is collected in anonymous form, then saved on your computer via text files called “cookies”. Based on this information stored in cookies, external providers, including Google, serve advertisements on the pages of our website.
Facebook (“Like” button)
Our websites include plug-ins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. On our sites, you can recognize Facebook plug-ins by the Facebook logo or the “Like” button. Here you will find an overview of Facebook plugins. When you browse the pages of our site, a direct connection is established between your browser and the Facebook server via plug-ins. Facebook stores the information that you have visited our website with your IP address. If you click on the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our site to your Facebook profile. Facebook can thus integrate the visit to our site into your user account. We would like to point out that, as the operator of the pages on our site, we have no knowledge of the content of the data transmitted or their use on Facebook. Further information on this subject can be found in the Facebook Privacy Policy.
Payment security
When you place an order or access personal data in your customer account, the SSL security server software performs 128-bit encryption of the information entered before transmission. This standard is the one used by banks for all online transactions and offers the most efficient level of security currently on the Internet. In these secure areas, the URL address of La Boutique du Goût then begins with https://, the “s” meaning “secured”. Additionally, a closed padlock icon appears in the lower right area of your browser.
Wirecard Checkout Portal is an electronic payment solution providing the security sought when processing online payments over the Internet. The certified payment platform guarantees secure and simple financial transactions using credit and debit cards for both online store operators and cardholders.